🤖 AskJennie.ai

Transform Photos into PDFs with AI

Cam2PDF Support

Welcome to Cam2PDF Support! We're here to help you get the most out of your PDF creation experience.

Quick Links

• 🌐 Website: https://askjennie.ai
• 📧 Email Support: support@askjennie.ai
• 🔒 Privacy Questions: privacy@askjennie.ai
• ⚖️ Legal Inquiries: legal@askjennie.ai
• ⏱️ Response Time: Within 48 hours

Frequently Asked Questions (FAQ)

General Questions

What is Cam2PDF?

Cam2PDF is a mobile app that lets you quickly convert photos into professional PDF documents. Simply capture or select images, and create PDFs with OCR text extraction, making them searchable and editable.

What platforms does Cam2PDF support?

Cam2PDF is currently available for iOS devices running iOS 15.0 or later.

How much does Cam2PDF cost?

• Free Tier: Up to 2 images per PDF, 1 PDF per day, with watermarks
• Premium Monthly: $1.99/month (promotional pricing)
• Premium Yearly: $19.99/year with 7-day free trial (promotional pricing)

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Account & Sign-In

How do I create an account?

1. Open Cam2PDF
2. Tap "Sign Up"
3. Enter your email and create a password
4. Verify your email address
5. Start creating PDFs!

I forgot my password. How do I reset it?

1. Tap "Sign In"
2. Tap "Forgot Password?"
3. Enter your email address
4. Check your email for the reset link
5. Follow the instructions to create a new password

Can I use Face ID or Touch ID?

Yes! After signing in with your email and password:

1. Go to Profile → Security
2. Enable "Sign in with Face ID" or "Sign in with Touch ID"
3. Next time, you can sign in quickly with biometrics

How do I delete my account?

1. Go to Profile → Account Settings
2. Tap "Delete Account"
3. Confirm deletion
4. Your account and all data will be permanently deleted within 30 days

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Creating PDFs

How do I create a PDF?

1. Tap the "Create PDF" button on the home screen
2. Tap "Add Images" to capture or select photos
3. Arrange or edit images as needed
4. Tap "Generate PDF"
5. View, share, or save your PDF!

How many images can I add to a PDF?

• Free Tier: Up to 2 images per PDF
• Premium: Unlimited images per PDF

Can I edit images before adding them to a PDF?

Yes! Tap the edit icon on any image to rotate or adjust it before generating your PDF.

How do I remove watermarks?

Watermarks are only on free tier PDFs. Upgrade to Premium for watermark-free PDFs.

Where are my PDFs saved?

PDFs are saved in the "My PDFs" section of the app and in your device's local storage.

How do I share a PDF?

1. Go to "My PDFs"
2. Tap on the PDF you want to share
3. Tap the share icon
4. Choose how you want to share (email, messages, etc.)

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OCR & Text Extraction

What is OCR?

OCR (Optical Character Recognition) automatically extracts text from images, making your PDFs searchable and the text selectable.

How accurate is the OCR?

OCR accuracy depends on image quality. For best results:

• Use well-lit, clear images
• Avoid blurry or low-resolution photos
• Ensure text is clearly visible

Can I edit extracted text?

The extracted text is embedded in the PDF, making it searchable. You'll need a PDF editor app to modify the text directly.

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Ask Jennie AI Assistant

What is Ask Jennie?

Jennie is your personal AI assistant built into Cam2PDF. She can:

• Answer questions about the app
• Help with PDF-related queries
• Provide general information
• Analyze PDF content when you attach documents

How do I use Ask Jennie?

1. Tap "Ask Jennie" on the home screen
2. Type your question or tap the microphone for voice input
3. Jennie will respond instantly!

What are the message limits?

• Free Tier: 10 messages per day
• Premium: Unlimited messages

Can I use voice input?

Yes! Tap the microphone icon to speak your question. Voice-to-text happens on your device for privacy.

Can Jennie read my PDFs?

Yes! When chatting with Jennie, you can attach a PDF and ask questions about its content.

How do I clear my conversation history?

1. In the Ask Jennie chat screen
2. Tap the menu icon (three dots)
3. Select "Clear Conversation"

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Subscriptions & Billing

How do I upgrade to Premium?

1. Tap Profile → Subscription
2. Choose Monthly ($1.99) or Yearly ($19.99)
3. Complete the purchase through the App Store
4. Enjoy Premium features instantly!

Is there a free trial?

Yes! The yearly subscription includes a 7-day free trial. Cancel anytime during the trial to avoid charges.

How do I cancel my subscription?

1. Open iOS Settings
2. Tap your name → Subscriptions
3. Select Cam2PDF
4. Tap "Cancel Subscription"

Your subscription remains active until the end of the current billing period.

Can I get a refund?

Refunds are handled by Apple according to their refund policy. To request a refund:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Cam2PDF purchase
4. Select "Request a Refund"

When will I be charged?

• Monthly: Charged monthly on the same date you subscribed
• Yearly: Charged annually after the 7-day free trial
• Charges appear on your Apple ID billing statement

What happens if my subscription expires?

You'll revert to the free tier:

• Limited to 2 images per PDF
• 1 PDF per day
• Watermarks on PDFs
• 10 AI messages per day

Your existing PDFs and data remain accessible.

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Privacy & Security

Is my data secure?

Yes! We use industry-standard security:

• All data transmitted is encrypted (TLS/SSL)
• Passwords are securely hashed
• Biometric data never leaves your device
• Backend hosted on secure AWS infrastructure

What data do you collect?

We collect:

• Account information (email, password)
• Usage data (features used, PDFs created)
• AI conversation history
• Device information

See our Privacy Policy for full details.

Do you sell my data?

No! We never sell or share your personal information with advertisers or third parties for marketing purposes.

Where is my data stored?

• PDFs and images: On your device
• Account data: AWS (US-West-2)
• AI conversations: AWS with DeepSeek API processing

Can I delete my data?

Yes! You can:

• Delete individual PDFs in "My PDFs"
• Clear AI conversation history
• Delete your entire account and all associated data

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Troubleshooting

The app won't open or crashes

1. Force close the app
2. Restart your device
3. Check for app updates in the App Store
4. If the issue persists, contact support

I can't sign in

1. Verify your email and password are correct
2. Check your internet connection
3. Try resetting your password
4. If Face ID/Touch ID isn't working, use email and password
5. Contact support if issues continue

PDF generation is taking too long

• Large images or many images can take longer
• Ensure you have a stable internet connection
• Try with fewer images
• Check available storage space

Voice input isn't working

1. Grant microphone permission:
• iOS Settings → Cam2PDF → Microphone → Enable
• Grant speech recognition permission
• Ensure you're in a quiet environment
• Check your internet connection

OCR text extraction failed

• Ensure images are clear and well-lit
• Avoid very small or blurry text
• Try recapturing the image
• Check that images are properly oriented

Images aren't saving to my PDF

• Check available storage space
• Ensure the app has photo library permission
• Try with a different image
• Restart the app and try again

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Feature Requests & Feedback

How do I suggest a new feature?

We love hearing from users! Send feature requests to:

• 📧 support@cam2pdf.com

How do I report a bug?

Email us at support@cam2pdf.com with:

• Description of the issue
• Steps to reproduce
• Device model and iOS version
• Screenshots (if applicable)

Can I beta test new features?

Yes! Email support@cam2pdf.com to join our beta program.

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Premium Features

What do I get with Premium?

• ✅ Unlimited images per PDF
• ✅ Unlimited PDF creations per day
• ✅ No watermarks
• ✅ Unlimited AI assistant messages
• ✅ Priority support
• ✅ Advanced features

Is Premium worth it?

If you create PDFs frequently or need watermark-free documents, Premium is great value at $19.99/year (less than $1.67/month)!

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Legal & Policies

Where can I read the Privacy Policy?

[Link to Privacy Policy]

Where can I read the Terms of Service?

[Link to Terms of Service]

How do I contact you about legal matters?

Email: legal@cam2pdf.com

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Still Need Help?

Contact Support

Email: support@askjennie.ai What to Include:

• Your account email
• Device model and iOS version
• Detailed description of the issue
• Screenshots (if applicable)
• Steps to reproduce the problem

Response Time: We aim to respond within 48 hours (usually faster!).

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System Requirements

• iOS Version: 15.0 or later
• Compatible Devices: iPhone, iPad, iPod touch
• Storage: At least 50MB free space
• Internet: Required for account features and AI assistant

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Version History

Version 1.0.0 (Current)

• Initial release
• PDF creation from photos
• OCR text extraction
• Jennie AI assistant
• Voice input support
• Face ID/Touch ID authentication
• Freemium subscription model

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Social Media

Stay updated with the latest features and tips:

• 🐦 Twitter: [@Cam2PDF]
• 📘 Facebook: [Cam2PDF]
• 📸 Instagram: [@Cam2PDF]

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