Cam2PDF ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Cam2PDF (the "App").
Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information You Provide
Account Information:
Email address (for account creation and authentication)
Password (encrypted and securely stored)
Username (optional)
Subscription Information:
Purchase history
Subscription status (free tier or premium)
Payment information (processed by Apple; we do not store payment details)
2. Information Automatically Collected
Device Information:
Device type and model
Operating system version
Unique device identifiers
App version
Usage Data:
Feature usage statistics
PDF creation activity
AI assistant interaction counts
Session duration
Error logs and crash reports
3. Content You Create
Photos and Images:
Images you capture or select for PDF creation
These are processed locally on your device
Stored in your device's local storage
Not uploaded to our servers unless you explicitly use cloud sync features
PDF Documents:
PDFs you create are stored locally on your device
PDF metadata (filename, creation date, page count)
OCR text extraction data
AI Assistant Data:
Messages you send to Jennie AI
Voice recordings (if you use voice input)
Conversation history
User preferences and settings
4. Biometric Data
Face ID / Touch ID:
We use your device's biometric authentication features (Face ID or Touch ID)
Biometric data never leaves your device
We only receive authentication success/failure status from iOS
We do not have access to your actual biometric information
How We Use Your Information
Primary Uses
Account Management:
Create and maintain your user account
Authenticate your identity
Provide customer support
Service Delivery:
Process PDF creation requests
Enable AI assistant functionality
Deliver voice input and text-to-speech features
Manage subscription access and features
AI Processing:
Your messages to Jennie AI are sent to DeepSeek API for processing
Voice recordings are converted to text using Apple's Speech Recognition
AI responses are generated based on your queries
Conversation summaries are stored for context continuity
App Improvement:
Analyze usage patterns to improve features
Identify and fix bugs
Optimize performance
Develop new features
Communications:
Send important service updates
Respond to support requests
Notify about subscription changes
Send promotional offers (with your consent)
Data Storage and Security
Storage Locations
Local Storage (On Your Device):
PDF documents
Images and photos
Cached AI conversations
App preferences and settings
AWS Cloud Storage:
User account information
Authentication tokens and sessions
AI conversation history and summaries
Usage analytics
Third-Party Services:
DeepSeek API (AI processing)
Apple App Store (subscription management)
Security Measures
We implement industry-standard security measures:
Encryption in Transit: All data transmitted between your device and our servers uses TLS/SSL encryption
Encryption at Rest: Sensitive data is encrypted in AWS databases
Secure Authentication: Passwords are hashed using industry-standard algorithms
AWS Infrastructure: Our backend runs on AWS Lambda and DynamoDB with enterprise-grade security
iOS Keychain: Biometric authentication credentials are stored in iOS Keychain (hardware-encrypted)
Limited Access: Only authorized personnel can access backend systems
Regular Security Audits: We review security practices regularly
Third-Party Services
DeepSeek AI
Purpose: Powers Jennie AI assistant
Data Shared: Your messages, conversation context, and PDF content (when you ask questions about PDFs)
❌ Use your photos or PDFs for any purpose other than providing the service
❌ Access your camera roll without permission
❌ Share your AI conversations with anyone
We MAY Share Data:
✅ With service providers (AWS, DeepSeek) to operate the app
✅ When required by law or legal process
✅ To protect our rights, safety, or property
✅ In connection with a business transaction (merger, acquisition)
✅ With your explicit consent
Your Rights and Choices
Access and Control
View Your Data: Request a copy of your personal data
Update Information: Modify your account details in the app
Delete Account: Permanently delete your account and associated data
Export Data: Download your PDF documents and AI conversation history
Privacy Controls
Voice Input: Disable voice input features in settings
Biometric Authentication: Disable Face ID/Touch ID in Profile → Security
AI Features: Choose not to use Jennie AI assistant
Subscription Management: Cancel or modify your subscription anytime
Data Deletion
To delete your account and data:
Go to Profile → Account Settings → Delete Account
Confirm deletion
All associated data will be permanently deleted within 30 days
Or contact us at: support@askjennie.ai
Children's Privacy (COPPA Compliance)
Age Requirements
General App Use:
The app is available to users of all ages for basic PDF creation features
Rated 12+ due to AI chat functionality
AI Assistant (Ask Jennie):
You must be at least 13 years old to use the Ask Jennie AI assistant
Age verification is required before accessing AI features
Users under 13 are automatically blocked from AI chat
COPPA Compliance
We comply with the Children's Online Privacy Protection Act (COPPA):
We do NOT:
❌ Knowingly collect personal information from children under 13
❌ Allow children under 13 to use AI chat features
❌ Store AI conversations from users under 13
❌ Share data of children under 13 with third parties
If Your Child Used AI Features:
If you are a parent or guardian and believe your child under 13 has accessed AI features
Please contact us immediately at privacy@askjennie.ai
We will promptly delete all associated data and conversations
We will block further access to AI features
Data Collection from Teens (13-17)
For users aged 13-17 using AI features:
We collect only necessary data (email, AI conversations)
Parental consent is not required (per COPPA for 13+)
Parents may request data deletion at any time
We encourage parental supervision of AI feature use
Parental Rights
Parents or guardians may:
Request review of their teen's data (email privacy@askjennie.ai)
Request deletion of their teen's account and data
Prohibit further collection of their teen's information
Contact us with privacy concerns at privacy@askjennie.ai
Age Verification Process
Users confirm age when first accessing Ask Jennie
Age confirmation is stored locally on device
We do not collect additional age verification data
Users may be required to re-verify if age confirmation is cleared
International Users
Cam2PDF is hosted in the United States. If you access the app from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
Data Retention
We retain your information for as long as necessary to:
Provide you with the app services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Retention Periods:
Active Accounts: Data retained while account is active
Inactive Accounts: Data deleted after 2 years of inactivity
Deleted Accounts: Data permanently deleted within 30 days
PDF Documents: Retained until you delete them
AI Conversations: Retained for context continuity; deleted when you clear conversation or delete account
Usage Analytics: Anonymized and retained for 90 days
California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
Know what personal information we collect
Know whether we sell or share your personal information (we don't)
Access your personal information
Request deletion of your personal information
Opt-out of the sale of personal information (not applicable)
Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at: privacy@askjennie.ai
European Privacy Rights (GDPR)
If you are in the European Economic Area, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Legal basis for processing:
Contract Performance: To provide app services
Legitimate Interest: To improve and secure the app
Consent: For optional features like AI assistant
Legal Obligation: To comply with applicable laws
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy in the app
Updating the "Last Updated" date
Sending you a notification (for material changes)
Your continued use of the app after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: privacy@askjennie.ai
Support: support@askjennie.ai
Website: https://askjennie.ai
Response Time: We aim to respond to all inquiries within 48 hours.